Good service, got job done quickly and had constant updates
Thanks for the kind words, Joaquin! Keeping you updated throughout the process is something our team takes seriously, and we're glad it showed in how quickly we got your vehicle done. We appreciate you trusting Depot Auto Repair with your car and taking the time to share your experience with the Lubbock community.
Terrible place with poor customer service. Money hungry with a “tech” who doesn’t stand behind his work, and just “replaces the most common piece to go out”. My daughter’s car has been there twice for the same issue. Made us pay twice to “figure out what was wrong”. Felt no responsibility when he claimed to fix it, and we took it back the next day not working again. Do NOT USE THESE PEOPLE. AWFUL
Tracie, thank you for taking the time to share this. We never want a customer to leave feeling this way, especially when it involves a family member's vehicle and repeat visits for the same concern. Treating customers like family means we take feedback like this seriously, and we'd like the chance to understand exactly what happened with your daughter's car. Please reach out to us directly so we can look into the details and talk through next steps with you.
Clear and quick communication, definitely have fair prices compared to everyone else.
Robert, thank you for taking the time to share this! Clear communication and fair pricing are exactly what we aim for with every customer who walks through our doors — no one likes surprises on a repair bill, and we don't think you should have to choose between honest service and a dealership-level price tag. We're glad that came through in your experience with us. It means a lot to be trusted by folks in the Lubbock community, and we look forward to keeping your vehicle running well down the road.
Great service, and excellent communication displayed during my visit. Very appreciated for their help diagnosing the issue and getting it fixed quickly.
Joseph DuBose, thank you for leaving this review. The Depot Auto Repair team appreciates your support in Lubbock, TX.
The owner and stafff were so helpful in explaining and getting to the problem with the leak of my car. He worked with pricing and landed me as a customer in Lubbock. I’m new here and having a honest mechanic was a relief and help in my time of need.
Chris, welcome to Lubbock! We're glad our team could get to the bottom of that leak and walk you through your options clearly. Finding a mechanic you can trust means a lot when you're settling into a new city, and we're honored you chose us. Thanks for trusting Depot Auto Repair with your car — we're here whenever you need us.
Everyone was so friendly and the process was super easy! Joe made everything quick and ill make sure to come back for any car troubles!!
Krane, thank you for the kind words! We'll be sure to let Joe know his hard work made your visit quick and stress-free. Treating every customer like family is what we strive for here at Depot Auto Repair, and it's great to know that came through. We're glad to have you as part of our Lubbock family, and we'll be ready whenever your vehicle needs us again.
Great service, very fast and friendly. Very fair prices as well. They found a couple things wrong that other mechanics had missed.
David, thank you for taking the time to share this! We're glad our team could catch those extra issues and get you taken care of quickly and at a fair price. That kind of thorough, honest look at every vehicle is exactly what we aim for here at Depot Auto Repair - we want folks in Lubbock to trust that we're looking out for them, not just checking boxes. Really appreciate you choosing us and for the kind words about our crew.
Thank you, Lucia! We're glad you had a great experience with us. At Depot Auto Repair, we treat every customer like family and always aim to make honest, quality auto care accessible here in Lubbock. We appreciate you taking the time to leave us a 5-star rating, and we look forward to helping keep you on the road for years to come!
Needed a seatbelt replacement last minute for my vehicle and Joe was able to get me in and the work was done in the time said. Reasonable pricing, honest and professional.
Anthony, thank you for taking the time to share this! We're glad Joe and the team could fit you in on short notice and get that seatbelt replacement handled on schedule. Being upfront about pricing and treating every customer like family is what we're all about here at Depot Auto Repair. We appreciate you trusting us with your vehicle and hope you're back on the road worry-free.
Just visited auto repair and they did a great Job on my car repairs.
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